Politique de confidentialité

At Cicia Store, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and disclose your information when you visit our website, https://ciciastore.com, and purchase our Lip Oil products.

If you have any questions, concerns, or complaints about our privacy practices, please feel free to contact us by emailing support@ciciastore.com or by mailing us at the following address:

Cicia Inc
145 Claireport Crescent
Etobicoke, ON M9W 6P7
Canada

Personal Information Collection

When you visit our website, we automatically collect certain information about your device, interactions with the website, and information necessary to process your purchases. We also collect additional information when you contact us for customer support. Any information that can identify you as an individual, such as your name or contact details, is considered "Personal Information." Here's what Personal Information we collect and why:

Device Information
We collect this information to ensure that our website loads correctly for you and to optimize your browsing experience on our site. The aforementioned details are gathered through automated means such as log files, cookies, web beacons, tags, or pixels. We share this information with our processor, web service provider, and any other vendors we work with to improve our site. We gather information about your device, including the type and version of your web browser, IP address, time zone, cookie details, the specific products and pages you access, your search queries, and your engagement with the site.

Order Information
We collect your order information to fulfill our contract with you, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations. We may also use your information to screen our orders for potential risk or fraud and to provide you with information or advertising related to our products or services that align with your preferences. This information is collected from you when you make a purchase on our website. We share this information with our processor, web service provider, and any other vendors we work with to fulfill your order, such as sales channels, payment gateways, shipping and fulfillment apps. We obtain details related to your purchase, such as your full name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information
We may collect additional information when you contact us for customer support, such as offline data or purchased marketing data/lists. We collect this information to provide you with the best possible customer support experience. We may share this information with any vendors we work with to provide customer support. The customer support information we collect includes any modifications to the information listed above or any additional information as needed.

We only collect and use your Personal Information for the purposes stated in this policy, and we will not retain your information longer than necessary. We take all reasonable measures to ensure that your Personal Information is accurate, up-to-date, and secure.

We retain the right to amend this Privacy Policy at any given time, and therefore, kindly review it regularly. We will post any revisions to this policy on our website.

Underage individuals are not the target audience of this website, as it is not intended for those under the age of 18. We refrain from intentionally gathering personal information from minors. If you are a guardian or parent who believes that your child has provided us with their personal information, kindly contact us at the address mentioned above to request the removal of such information.

We may share your personal information with service providers to help us provide our services and fulfill our contractual obligations to you, as detailed above. As an example, we may disclose your personal information to adhere to relevant laws and regulations, respond to a subpoena, search warrant or other legal request for information we receive, or protect our rights.

As explained earlier, we use your personal information to present you with targeted advertisements or marketing communications that we believe may be of interest to you. You can choose to opt-out of this type of advertising by following the relevant service links provided. In Europe, you have the right to object to processing based on legitimate interests and direct marketing.

To better understand how our customers use the Site, we use Google Analytics, and we may share details about your Site usage, purchases, and interaction with our ads on other websites with our advertising partners. We share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies (depending on your location and your consent).

To obtain further details on the functioning of targeted advertising, you can refer to the educational webpage of the Network Advertising Initiative (“NAI”) accessible at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Your personal information is utilized by us to deliver our services, which consist of providing products for purchase, processing payments, delivering and fulfilling your orders, and keeping you up-to-date regarding new products, services, and promotions.

If you are in Europe, you have specific rights under the General Data Protection Regulation (GDPR), such as the right to access, correct, or delete your personal information and the right to object to or restrict the processing of your personal information. Please contact us using the contact information provided above to exercise these rights.

At Cicia Store, we value your privacy and want you to feel comfortable when using our lip oil products. As a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request erasure of your personal information held by us. You also have the right to data portability, which allows you to obtain a copy of your personal information in a commonly used electronic format to transfer to another service. If you would like to make use of any of these rights, please get in touch with us through the contact details provided above. Alternatively, you can follow the alternative instructions we provide for sending access, correction, erasure, and portability requests.

Please note that we initially process your personal information in Ireland, and then transfer it outside of Europe to Canada and the United States for storage and further processing. We ensure that such transfers comply with GDPR regulations and guidelines.

If you are a resident of California, you have the right to access, correct, update, or request erasure of your personal information held by us, as well as the right to data portability. You can exercise these rights by contacting us through the contact information provided above or by following the alternative instructions for sending access, correction, erasure, and portability requests. If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address provided above.

We use cookies on our Site to enhance your browsing experience and provide you with a better service. Cookies are small pieces of information that are downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies to remember your actions and preferences, improve your browsing experience, and provide us with information on how people use our Site. This helps us to tailor our services to your needs and preferences.

We use the cookies listed below to enhance your browsing experience on our website and improve our services. It's important to note that this list is subject to change, and we advise you to check for updates regularly.

Cookies
We use cookies on our Site to optimize your experience and provide our services. The duration that a cookie remains on your device is determined based on whether it is classified as a "persistent" or "session" cookie. Persistent cookies expire within a range of 30 minutes to two years from the time they are downloaded to your device, whereas session cookies will last only until you stop browsing. Note that the list of cookies we use may change, so we recommend checking for updates.

You can manage and control cookies in several ways, but please be aware that removing or blocking cookies can negatively impact your user experience and limit your access to certain parts of our website. Your browser's default setting is usually to automatically accept cookies, but you have the option to change this setting and either accept or reject cookies using the controls in your browser's "Tools" or "Preferences" menu. You can find further details on adjusting your browser preferences or restricting, controlling, and filtering cookies in your browser's help documentation or on online resources such as www.allaboutcookies.org.

Please note that blocking cookies may not completely prevent how we share information with third-party advertising partners. To avail of your rights or choose to opt-out of specific uses of your information by these parties, kindly refer to the instructions given in the "Behavioural Advertising" section mentioned earlier.

Do Not Track
We do not alter our data collection and usage practices in response to "Do Not Track" signals from your browser as there is no consistent industry understanding of how to respond to such signals.

Changes
Our Privacy Policy may be updated to reflect changes in our practices, or for other operational, legal, or regulatory reasons.

Complaints
If you have any complaints, please contact us through the contact information provided above. If you are dissatisfied with our response to your complaint, you have the right to file a complaint with the appropriate data protection authority. You can contact your local data protection authority.

GDPR
As an EEA resident, you have the privilege to access your Personal Information, move it to a new service, and request its rectification, updating, or deletion. Please use the contact information provided above to get in touch with us if you want to exercise these rights.

Your Personal Information will undergo processing in Ireland and may be transferred outside of Europe for storage and further processing, including to Canada and the United States.

CCPA
If you reside in California, you have the right to exercise the "Right to Know" and access your Personal Information. You may also transfer it to a new service or request correction, update, or deletion of your information. You may exercise any of these rights by using the contact information provided above. If you wish to designate an agent to submit requests on your behalf, please contact us at the address provided above.

Cookies
We use various cookies, including functional, performance, advertising, and social media or content cookies, to enhance your browsing experience and understand how people use our website. Cookies enable the website to remember your actions and preferences, making it unnecessary to re-enter information each time you visit the site or browse from one page to another.

Updated: April 30th, 2023